ROCK Desktop Stand Holder Basic Version Original

• In case of a Misplaced Order:
  • Check the product and match it with the invoice.
  • Let us know as soon as possible
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of Manufacturing Defect:
  • Must inform us immediately after learning the defect.
  • Any delay beyond 20 days will result in no return or replacement.

Warranty Policy:

• Warranty provided by Brands:
  • Notify us within the warranty period of any inconsistency.
  • Warranty claims will require at least 2 weeks of inspection before passing the claim.

• Warranty provided by Executive Ample:
  • Only applicable in case of a manufacturing defect.
  • Must notify within 20 Days.
  • Any delay will not be acceptable.
  • Any exception will result in no return.

Refund Policy

• Refunds
  • Refunds are made only when the request is made within 20 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service, or In-store Credits.
  • You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer's policies.
• Shipping
  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

RETURN PROCESS

QUESTIONS